Support

Common questions, documentation, and a direct line to the SiftPulse team.

Common questions
Most issues can be resolved in the first few questions. Start here.
Go to github.com/apps/siftpulse and click "Install". Choose the organization or account, select the repositories you want SiftPulse to watch, and click "Install". The first review runs automatically on the next PR opened in those repos — no further setup needed.
SiftPulse is priced per organization, not per seat. Plans start at $29/mo for Starter (up to 5 repos) and $79/mo for Team (unlimited repos + Slack notifications). Annual billing is available. You can manage or cancel your subscription from the billing portal. All plans include a 14-day free trial — no credit card required to start.
After installing, go to the Slack settings page in the dashboard. Paste your incoming webhook URL, choose which events to be notified on (stale PR nudge, PR ready to merge, re-review blockers, high-priority triage), and save. The Team plan includes Slack; Starter plan can add it as an add-on.
Yes. The Starter and Team plans support both public and private repositories. The Free plan (GitHub Marketplace) is limited to public repositories only. Private repo support requires an active paid plan.
Yes — SiftPulse supports GitLab (via OAuth or Personal Access Token) and Bitbucket Cloud (via OAuth). PR reviews and issue triage work the same way across all three platforms. See the GitLab setup guide or Bitbucket setup guide to get started.
The SiftPulse GitHub App requests a narrow, read-mostly set of permissions:
  • Read access to code & metadata — to fetch diffs and repository context for PR reviews.
  • Read access to issues & pull requests — to read issue bodies, PR comments, and labels for triage and review.
  • Write access to issues & pull requests — so SiftPulse can post its review, triage, and TL;DR comments.
  • Repository content (read) — to read source files and refs.
SiftPulse does not request write access to repository code, cannot push commits, and does not have access to environment secrets, deploy keys, or repository administration. Install on only the repositories you want reviewed. See the full security & permissions table for the complete list of what SiftPulse can and cannot do.
The fastest path is to use the contact form below — describe what you were doing, which repository, and what happened vs. what you expected. If you have a specific GitHub issue that SiftPulse mislabeled or a PR it missed, include the repo URL and PR/issue number. We respond within one business day.
When you connect a repository for the first time, SiftPulse silently reviews the last 10 merged PRs (within a 90-day window) to surface what it would have caught. Results appear as a one-time "Activation summary" card on your dashboard. This only runs once — subsequent PRs are reviewed in real-time as they open.
Yes. Add a .siftpulse.yml file to the root of your repository to configure custom review rules, disable specific checks, adjust the review tone, or set repository-specific instructions. See the custom agent instructions guide for the full reference.
Guides & references
Step-by-step setup for every feature.
Get in touch
Still stuck? Send us a message and we'll get back to you within one business day.
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Email us directly
Response time
We typically reply within one business day. For urgent issues (billing, security, service disruption), email support@siftpulse.com with "URGENT" in the subject.